Help for publishers

You have received an email from us stating that the connection has been broken, we check several times a day whether the connection between our platform and your website is still working.

If you have received an email from us, it means that we have not been able to connect to your website for more than 24 hours, if we cannot connect, your website will automatically be removed from our marketplace and no sales can be made until the connection is restored.

We would like to ask you to restore the connection,
here are some common cases where the connection cannot be established:

If the SSL Certificate of your website has expired, we cannot connect and therefore no sales can be made.

Go to your hosting provider and renew your SSL certificate, then you can click the “Check version” button in the settings of your website and when the plugin version appears, the connection is restored. If the plugin version still shows an error, there may be something else going on.

Go to the website settings of the relevant website and click on the button “Check version” if the plugin version appears then the connection is restored. If the plugin version still shows an error, there may be something else going on.

Check whether the GUID key matches the key within the settings of your own website and adjust it if necessary, then click on the “check version” button within our application

If your website is offline and you wish that it is no longer available within our application, please disable your website within the settings of our application.

Go to my websites and then click on the edit link of the website in question and uncheck the following functions:

  • Marketplace
  • BlogMarket
  • LinkMarket

And then click the “Save” button.

Keep in mind that if sales have been made on your website, we will deduct this from your E-Cash Wallet so that we can refund the advertiser.

Do you use Cloudflare or other security on your website? Then make sure that the IP address and/or our URL is in the whitelist.

The IP address of our application is:

Server location is: Singapore

URL of our application:

Once the connection is restored, it will normally be visible again within 5 to 60 minutes within our marketplaces and orders can then be placed again.

Of course there can always be something else that prevents the connection from being restored.

If you can’t figure it out, please contact us, our team will be happy to help you restore the connection: contact

Or send an email to: or