Session Recording

Session recording

Understanding Session Recording: What it is and How it Works

Session recording refers to the feature that enables you to capture and catalog the on-screen activities of any user session on a Virtual Delivery Agent (VDA) for Desktop and Servicer QS. It is a crucial security measure for any organization that handles sensitive data and needs to comply with regulatory requirements. In this article, we’ll be taking an in-depth look at the concept of the recording, how it works, and its importance in the world of technology.

What is Session Recording?

Session recording, also known as session replay, is the capability of capturing and storing all activities that occur during a user session on a VDA. These captured activities can include keyboard input, mouse clicks, application usage, and system messages. the recording can help administrators to maintain a record of all user activities, to identify security threats, track user behaviors, and to troubleshoot issues faster.

Why is the Recording Important?

The recording is crucial to protect your systems from cyber attacks, both internal and external. It provides the ability to monitor and safeguard against any unauthorized access to your systems or databases. The recording technology can also help organizations to comply with regulatory requirements, such as PCI DSS, HIPAA, and GDPR.

How Does the Recording Work?

Session recording works by capturing the network session data and storing it in a recording file. The recording files can then be reviewed and played back at any time, giving administrators and auditors an accurate representation of the original session, as if they were physically present during the session. There are different types of recording technologies, depending on the type of session being captured, including RDP, ICA, HTML5, and SSH.

Considerations When Implementing Session Replay

When implementing the recording, organizations should take into consideration privacy and compliance requirements. The recording should be transparent to the end-user, and access to the recorded files should be restricted to authorized personnel only. Moreover, recordings should only be accessed for specific reasons, such as auditing and troubleshooting.

Benefits of the Recording

There are numerous benefits of the recording, including providing evidence for auditing and compliance purposes, detecting and preventing security threats, and enhancing support and troubleshooting. Additionally, this recording can help organizations to optimize performance by analyzing user behavior and identifying areas for improvement in their IT environments.


Session recording technology is an essential tool for organizations as it helps them track user behavior, detect security threats, and comply with regulatory requirements. It provides a transparent, accurate, and secure way of recording user sessions while maintaining privacy and compliance standards. Implementing a recording properly can help organizations to improve security posture and operational efficiency, leading to better business outcomes.




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